Frequently Asked Questions

The package includes a decoration of the room, with a selection of different flowers, which can be suggested by the bride and arranged depending on their availability, as well as a bottle of Moet champagne with its respective glasses, scented candles and a delicious dessert of strawberries with chocolate.

We highly recommend the room with the name Antoniette, with a perfect space of romanticism, it has a royal bed in which without any doubt you can enjoy a spectacular evening, however each of our rooms can find a unique space, in this section the bride can choose the room of your liking, to make this reservation will only be necessary to mention that room would be the bridal for all preparations.

Yes, at the bride's choice it can be in the bridal room or a room in the hotel can be set aside for the installation of beauty modules designated by the bride.

The hotel does not have its own hair and make-up services, however, a room in the hotel can be set aside for the bride's designated beauty service provider to install the necessary equipment and perform the beauty services in the room.

For the exclusive case of the bride and groom will have a wider schedule of check-in will be from 2:00 pm and check-out at 1:00 pm. The early check-in policy which starts at 10am and late check-out which is at 4:00pm maximum are based on the standard policies, i.e. half the cost of one night in a room, in both situations as long as there is availability for reservations.

A photoshoot can be done if you have hired the entire hotel it can be in its various areas, and otherwise subject to availability of space and at all times during your reservation only. If you only require a photo shoot this has different costs depending on the number of people in your staff, for example, a session with the entry of 4 people including the loan of a room for location as well as the space of common areas for 3 hours has a cost of $ 2,500 pesos for this reservation do not hesitate to contact us at the reservations department.

We have a massage service, from a relaxing massage to a more elaborate one such as a descontracturante, this service works under a reservation with 12 hours in advance from 8:00 am to 8:00 pm.

The hotel offers a wide range of services, by contracting our wedding package, each of the members of your guests will have breakfast included, we also have the restaurant and bar area with service in the pool area or even room service, for the latter we handle a QR code inside our rooms in which you can view the menu and order through the reception number.

Of course, the hotel has a partnership with the best wedding planners in the city, so you can check the availability of each of them for these contacts you can ask the reservations department.

The hotel offers airport-hotel-airport shuttle service.

We have a 10% discount on food and beverage consumption in the restaurant.

There is flexibility with time and planning so that the services offered by the hotel can be customized to the bride and groom's taste. For example; type of menu, open bar or schedules and to choose the bridal room.

The event is confirmed with an advance payment of 50% of the total value, and the balance must be paid 1 week before the date of the event, the payment must be only by bank transfer with an additional 5% for bank commissions or cash, and this being a private event will not have any refund for cancellation.

The hotel complies with the protocols and measures indicated in the official Mexican standards of guidelines and hygiene for any type of event.

You can contact us on social networks or directly at +52 9992586590 to make a reservation and get to know the facilities. If possible and depending on availability, you can also visit some of our rooms.